Contact us

Have questions or need to book an appointment? We're here to help! Find our contact details, clinic hours, and location. Whether you're a new patient or a returning one, we look forward to assisting you with your healthcare needs.

Email

reception@royaloakmedical.co.nz

Phone

09-625-9221

Street Address

Royal Oak Shopping Mall, Shop 55, Level 1,691 Manukau Road, Royal Oak, Auckland 1023

Get directions

Postal Address

P O Box 24-675,Royal Oak, Auckland 1345

Hours

We offer face-to-face, phone or video consults. Please book only one appointment per patient per day to allow time for everyone. Please do NOT attend without an appointment.

Opening & Closing Times

Monday to Friday

9:00AM - 5:30PM

Saturday and Sunday

CLOSED

Check Public Holidays

After hours

If you are an enrolled patient in this practice and need healthcare during after-hours, you can call our usual phone number (09) 625 9221 to speak with an after-hours registered nurse or book an appointment at a subsidised cost with CareHQ directly through their www.carehq.co.nz.

Coupon Code: XMAS-25Christmas rates valid 25 Dec 2025-2 Jan 2026 only

Book After-Hours

After-hours service is available by calling Healthline on 0800 611 116.

Healthline is a 24-hour FREE telephone health advice service where you can talk to qualified health professionals.

You can call Healthline on 0800 611 116 any time, 24 hours a day, 7 days a week:

•For trusted health advice, treatment, and information about what to do next from nurses, paramedics, and advisors
•You can choose to speak with a Māori clinician if you're calling between 8am and 8pm
•Interpreter services and NZ Relay support are also available

Learn more about the services from Healthline at www.healthy.org.nz

For any medical emergency please dial 111

Public Holidays

Closed

•New Year's Day (1 January)
•Day after New Year (2 January)
•Auckland Anniversary (26 January)
•Waitangi Day (6 February)
•Good Friday (3 April)
•Easter Monday (6 April)
•ANZAC Day (27 April)
•King's Birthday (1 June)
•Matariki (10 July)
•Labour Day (26 October)
•Christmas Day (25 December)
•Boxing Day (26 December)

Christmas / New Year Hours 2025-2026

•23 Dec, Tuesday – OPEN9am-1pm / 2pm-5:30pm
•24 Dec, Wednesday – OPENuntil 1pm ONLY
•25 Dec, Thursday – CLOSED(Christmas Day)
•26 Dec, Friday – CLOSED(Boxing Day)
•27 Dec, Saturday – CLOSED
•29 Dec, Monday – CLOSED
•30 Dec, Tuesday – CLOSED
•31 Dec, Wednesday – CLOSED
•1 Jan 2026, Thursday – CLOSED(New Year's Day)
•2 Jan, Friday – CLOSED(Day after New Year)
•3 Jan, Saturday – CLOSED
•5-9 Jan, Mon-Fri – CLOSED
•12 Jan, Monday – OPEN9am-1pm / 2pm-5:30pm

Merry Christmas and Happy New Year 2026!

Preferred urgent care clinic out of hours:

White Cross, Ascot A&E, or Care HQ - Available 24/7